General Conditions of Sale:

These general conditions of sale are offered by SNEAKERS CUSTOM , a company registered with the Marseille RCS under number:
808 893 333 000 27 .

Article 1: Purpose

SNEAKERS CUSTOM aims to manage an online sales platform dedicated to personalized sneakers.

Article 2: Acceptance of the general conditions

Acceptance of the general terms and conditions of sale is tacitly effected by the validation of the order by the customer. By proceeding to payment, the user indicates that he accepts, without reservation, these general terms and conditions.

Article 3: Obligation to provide information

Sneakers custom fulfills its duty of pre-contractual advice and information as it arises from Article L121-18 of the Consumer Code and the articles to which it refers.

Article 4: Website

The site is freely accessible without registration, but any order requires the registration of the purchaser. Mandatory information is: title, first name, last name, email, telephone number and delivery address.

Article 5: Rates and methods of payment

Prices are shown inclusive of all taxes, payment is made by credit card or ALMA the payment module in several installments. Payment data is not kept by SNEAKERS CUSTOM nor by the organization responsible for the financial transaction. The amount is collected immediately. The information you provide to us when ordering and paying by credit card is subject to automated data processing by our partner STRIPE . Stripe and Sneakers Custom are the recipients of the data relating to your order. Your card number is never transmitted directly but benefits from a secure encoding and encryption system. The occurrence of an unpaid amount due to the fraudulent use of a credit card will result in the registration of the contact details relating to your order associated with this unpaid amount in a payment incident file. An irregular declaration or an anomaly may also be subject to specific processing. In order to combat credit card fraud, a visual check of the means of payment may be carried out by Sneakers Custom customer service before shipping the products.

Article 6: Quality of articles

SNEAKERS CUSTOM reserves the right to modify the goods to be delivered in the event described in Article R 132-2 of the Consumer Code, when the modifications are linked to technical developments and do not generate any price increase or alteration of the quality of the product, it being understood that the consumer is free to mention the characteristics to which he subordinates his commitment. The items sold by Sneakers Custom are guaranteed new, in accordance with the law in force and under no circumstances are they subject to prior use.

Article 7: Unavailable products

If, exceptionally, the item ordered is no longer available, the buyer may either exchange it or be reimbursed without delay and at the latest within ten days of payment of the sums paid.

Article 8: Properties

All illustrations, images, comments, whether visual or audio, reproduced on the site https://sneakers-custom-official.com are protected under copyright, trademark law, patent law and image rights, and this for the whole world.

Article 9: Non-compliant order / Damaged item

In the event of anomalies concerning the delivery, that is to say in the event of a defective item not conforming in nature: error in color reference or other, the customer must, as soon as possible, or even on the same day of delivery, send his complaints to Custom Sneakers by email to the following address: contact@sneakers-custom-official.com .